Last Updated: June 2026
At Pinned, customer satisfaction is important to us. We genuinely strive to provide a fair and reasonable resolution whenever possible. If you experience any issue with your order, please contact us and our team will do its best to assist you. However, all resolutions remain subject to the terms outlined in this policy.
Orders may be cancelled within 24 hours of placing the order, provided production has not started.
Once customization, printing, production, or processing has begun, the order cannot be cancelled.
Pinned reserves the right to refuse cancellation requests after production has started.
Since personalized products are created specifically for each customer, they are non-returnable and non-refundable. This includes all products.
In rare cases, if you receive:
A damaged product
A defective product
An incorrect item
Please contact us within 48 hours of delivery.
Customers may be required to provide:
Clear photographs/videos of the product
Order details
Upon verification, Pinned may offer:
A replacement product
Store credit
A refund, at our sole discretion
Refunds, replacements, or returns will not be provided for errors caused by information submitted by the customer, including:
Incorrect photographs
Spelling mistakes
Incorrect names
Incorrect dates
Incorrect delivery address
Other customization errors provided during ordering
Customers are responsible for reviewing all details before submitting their order.
While we strive to deliver orders within estimated timelines, delays caused by:
Courier partners
Weather conditions
Public holidays
Natural disasters
Events beyond our reasonable control
shall not qualify for refunds.
Where a refund is approved, it will generally be processed to the original payment method within 3–7 business days.
Actual credit timelines may vary depending on the customer's bank or payment provider.
For refund-related queries, please reach out to us via contact us page.
