Last Updated: June 2026
At Pinned, customer satisfaction is important to us. We genuinely strive to provide a fair and reasonable resolution whenever possible. If you experience any issue with your order, please drop an email to support@meetpinned.com and our team will do its best to assist you. However, all resolutions remain subject to the terms outlined in this policy.
Orders may be cancelled within 24 hours of placing the order, provided production has not started.
Once customisation, printing, production, or processing has begun, the order cannot be cancelled.
Pinned reserves the right to refuse cancellation requests after production has started.
Since personalized products are created specifically for each customer, they are non-returnable and non-refundable. This applies to all products.
However, if there is any manufacturing defect, damage, or product error on our end, we will gladly provide a replacement at no additional cost. We are committed to customer satisfaction while maintaining fair policies, as personalised products cannot be resold, and return policies are sometimes misused.
In rare cases, if you receive:
A damaged product
A defective product
An incorrect item
Please drop an email to support@meetpinned.com within 72 hours of delivery with your order number and a clear video of the product.
Upon verification, Pinned may offer:
A replacement product
Store credit
A refund, at our sole discretion
Refunds, replacements, or returns will not be provided for errors caused by information submitted by the customer, including:
Incorrect photographs
Spelling mistakes
Incorrect names
Incorrect dates
Incorrect delivery address
Other customisation errors were provided during ordering
Customers are responsible for reviewing all details before submitting their order.
While we strive to deliver orders within estimated timelines, delays caused by:
Courier partners
Weather conditions
Public holidays
Natural disasters
Events beyond our reasonable control
shall not qualify for refunds.
Where a refund is approved, it will generally be processed to the original payment method within 3–7 business days.
Actual credit timelines may vary depending on the customer's bank or payment provider.
For any queries, please drop an email to support@meetpinned.com
